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Frequently Asked Questions

COVID-19 Updates

As a result of COVID-19, orders are taking slightly longer than normal to ship—up to 7 business days in some cases. Additionally, carrier times may be slightly longer at this time as well. Our shipping team (only 2 people!) is hard at work, doing the best we can given our staggered work schedules and need to adhere to safety measures. Generally, kits take a bit longer to ship than other products, as each one is assembled by hand and contains many pieces. Thank you for your patience and understanding! As soon as your order ships, you will receive a shipping confirmation with tracking info via email.

Yes, we ship to many different countries. You can head to the checkout section of the site and enter your address to see if we ship to your location and how much it will cost to get there. 

Currently, we ship to: Canada, Australia, Singapore, Hong Kong, Belgium, Czech Republic, Denmark, Austria, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, Norway, United Kingdom, & US Minor Outlying Islands.

Keep in mind that you are responsible for your country’s customs fees and delays. Please also note, we cannot refund shipping fees on any international returns.

Unfortunately, we are not able to offer in-person pickup at this time. Due to COVID-19, our shipping hours are staggered and irregular. Also, our workshop is located within a locked building. We apologize for the inconvenience.

In addition to physically distancing ourselves within the studio, we are regularly washing our hands, sanitizing all of our work surfaces, and wearing masks and gloves while shipping to ensure that your order is as safe and clean as possible.

The truth is, we don’t know exactly. Given that COVID-19 is still very much ongoing, our teaching studio is only large enough to accommodate 2-3 students at a time with proper distancing, and we’ve had to transform our space into a shipping warehouse to pivot our business towards e-commerce, we’ve made the decision to cancel in-person workshops through at least the end of 2020. We very much miss gathering in the studio for workshops and look forward to the day that we are able to do so again safely! 

In the meantime, we have several online classes available that you can take from the comfort of home, as well as occasional live classes and events. To stay in the loop on our latest offerings, join our newsletter list!

Orders + Shipping

Our orders are shipped via USPS Priority Mail and UPS. We do not currently offer expedited shipping.

All orders are packed and shipped from our workshop in Portland, Oregon.

Yes, we ship all over the world! You can head to the checkout section of the site and enter your address to see if we ship to your location and how much it will cost to get there. 

Currently, we ship to: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Singapore, South Korea, Sweden, Switzerland, United Kingdom, & US Minor Outlying Islands.

Keep in mind that you are responsible for your country’s customs fees and delays. Please also note, we cannot refund shipping fees on any international returns. 

As soon as your order ships, you will receive a shipping notification email with tracking information.

If you’ve already placed your order, it may be possible to edit or cancel it before it ships out. Please email info@klumhouse.com and we’ll see what we can do.

We always try to combine shipments when multiple orders are placed to save on shipping and environmental impact. If you need to add items to your order, please place another order and we will do our best to combine it. If we are able to, we will refund you any additional shipping charges that may occur. This is not guaranteed, as your order may have already been packed and waiting for pick up. This also may add a small delay because combined shipments will be moved to the back of the queue.

Unfortunately, we are not able to honor discount codes retroactively. Please remember to enter your discount code at check out!

Returns + Exchanges

If you are unsatisfied with your purchase, you are welcome to return it for a refund to your original payment method within 30 days after you receive it. Any returns after this time period will not be accepted. Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable. Returned items must be in new, unused condition and sent back to us in the original packaging. First, send us an email at support@klumhouse.com to let us know you are initiating a return. Then mail your return to:

Klum House: Returns
665 N Tillamook Street
Portland, OR 97227

We do our very best to pack orders accurately and securely, but every once in a while mistakes do happen! If your order was damaged during the shipping process, please send us a photograph of the damaged item to info@klumhouse.com, and we will help you troubleshoot.

If your order is missing something, please thoroughly check your package, including unrolling all the contents of your maker kit. Sometimes instruction booklets and hardware can slip down to the bottom of the maker kit tube! If the item is indeed missing, email info@klumhouse.com and we’ll send you a replacement ASAP.

If you received an item that you did not order, please email info@klumhouse.com to let us know. Depending on the item, we may send you a pre-paid shipping label so you can return it to us and will of course send you the correct item, if necessary.

Bag Making Questions

Yes! We offer bag making projects for a wide range of skill levels, including absolute beginners. If you have no prior sewing experience, we highly recommend taking our Sewing Machine 101 online class in which Ellie will demystify all the ins and outs of the home sewing machine. You’ll learn about threading, winding a bobbin, needles, presser feet, tension, and more. Most importantly, she’ll help you troubleshoot all of the most common beginner sewing problems you might encounter.

From there, our Portsmith Tote is a great place for beginners to start! For maximum support (and enjoyment!) we recommend making the Portsmith Tote from a full maker kit and signing up for the Portsmith online class. Have fun!

We offer two different kinds of bag making kits. Our Full Maker Kits include everything you need to make your bag: pre-cut fabric, pre-cut leather, all of the hardware, and access to the PDF pattern. Our Leather + Hardware Kits include everything but the fabric, for makers who would prefer to source their own. In both cases, essential tools, the online class, and expansions are sold separately as optional add-ons.

Yes, you can totally make your bag from scratch, if you’re down to source and prep all of the necessary materials yourself. We recommend purchasing a pattern, which includes a comprehensive list of all the supplies you’ll need. You can shop raw materials such as waxed canvas yardage, leather strips, and bulk hardware in our shop, as well as any additional tools you may need, like our Leather Strap Making Tool Kit.

In addition to basic sewing supplies, each of our bags requires a different set of tools for setting hardware, punching holes, etc. You can find this information on the back of the pattern, as well as the kit and pattern product pages, where it’s organized by “essential” and “recommended.”

No. All of our bag projects are designed for success on a home sewing machine. You do not need a fancy sewing machine or industrial equipment to make our bags. We highly recommend regularly sewing machine maintenance and sewing with a new, sharp needle.

Our favorite home sewing machine for beginners is the Singer HD 4423. It’s the sewing machine we’ve used for years in all of our in-person workshops and it can handle sewing any of our bags. For a step up from there, we we are big fans of the Janome HD 3000. This mechanical machine is also heavy-duty, and has a slightly stronger motor and higher quality parts than the Singer. It can even sew through lightweight leather! However, in our experience the Singer generally performs just as well as the Janome and is a fraction of the price.

If you have a specific question about sewing or bag making, please check out the library of free educational resources on our blog. There you’ll find information on tools, materials, heavy-duty sewing, how to remove hardware. We do our best to include tips and cautionary moments in our pattern instructions to help you avoid and troubleshoot mistakes. For further guidance, we recommend signing up for an online class, which includes step-by-step video instruction. Unfortunately, we are not able to provide individualized bag making support at this time.

Generally we sell all of the materials, supplies, and instruction YOU need to make professional-quality bags yourself. However, a few times a year we do a finished bag sample sale that includes photos samples, one-of-a-kind bags, and bags with slight imperfections at discounted prices. They tend to sell out very quickly! Join our newsletter list to be the first to hear about upcoming sample sales.

Online Classes

You can access your online classes by logging into Klum House’s Teachable portal here.

You have evergreen access to all of your online classes, so once you’ve signed up you can go back and watch them whenever you’d like, at your own pace.

Yes, our online classes do include access to the bag’s PDF pattern. You can download it from the “Digital Resources” section of the online class.

PDF Patterns

After you purchase a PDF pattern, you will receive an email from Klum House with a link to download your pattern. If for some reason you are not able to find that email, email us at info@klumhouse.com and we’ll help you out.

We recommend checking out this great video by Creative Live for a detailed explanation of how to print and assemble your PDF pattern.

Yes, our PDF pattern package includes both a tiled, print-at-home version of the pattern and a large-format version that you can have professionally printed at any copy shop with a large-format printer.

Wholesale + Teaching

If you are interested in selling Klum House products in your brick and mortar or online shop, please send us an email at info@klumhouse.com to let us know a bit more about your shop, which of our products you’re interested in carrying, and we’ll take it from there!

Yes, you can teach a Klum House pattern in your shop/studio, and we’d be happy to support you in doing so. Please email us at info@klumhouse.com, and we will help set you up with patterns, maker kits for your students, any necessary tools, and teaching support so you can facilitate as enjoying and successful a workshop as possible!

Collaborations + Press

Cool! We’re always on the lookout for fun collaboration and partnership opportunities. Please send an email to info@klumhouse.com with all of the relevant information and we’ll get back to you soon.

Amazing! We’d love to hear what you have in mind. Please send an email to info@klumhouse.com and we’ll get back to you soon. We’re happy to provide brand photographs, a company bio, press release, and any additional materials you might need.

Contact Us

If you have a question that is not answered above, feel free to send an email to support@klumhouse.com, and we’ll do our best to get back to you as soon as possible. Make sure to include any relevant details like your order number, account email, photos, or anything else that will help us answer your question. We are not able to offer phone support at this time.