Frequently Asked Questions

Our mission is to empower you to make bags as strong and beautiful as you are. To that end, our woman-owned & powered team is committed to setting you up for success—whether you're a total beginner or have decades of experience.

If you have a question that is not answered below, feel free to send us an email using the button below, and we’ll get back to you as soon as possible.

🚚 Orders + Shipping

📦 Returns + Exchanges

🎒 Bag Making Questions

👩‍💻 Online Classes

📄 PDF Patterns

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👩🏻‍🏫 Wholesale + Teaching

🤝 Collaborations + Press

Contact us

If you have a question that is not answered above, feel free to send an email to support@klumhouse.com or fill out the contact form below, and we’ll do our best to get back to you as soon as possible. Make sure to include any relevant details like your order number, account email, photos, or anything else that will help us answer your question. We are not able to offer phone support at this time.

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